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Video FAQs and knowledge base articles

Remember that long email thread with a customer, followed by a webex, spread out across timezones and over one week? Having a set of video FAQs or a video knowledge base could've prevented that. Keep a set of short videos, walking through hard parts of product setups or configurations, for FAQs or KBs. Increase customer satisfaction.

Quick Tip - Make better whiteboards by using a stylus for your tablet/phone

Helpdesk can’t reduce trouble ticket volume from remote sales staff?

Its always a help-desk nightmare to find a mutually convenient time to troubleshoot an employee's computer. Simply use Collaaj and have them record the issue and attach it to the trouble ticket. When you can see it, you can fix it faster, and possibly without that 7AM webex session!

Customer support video channel simplifies onboarding & training

A customer support video channel with video FAQs and videos with company information, computer setup etc. can quite drastically speed up onboarding. Employees can revisit this customer support video channel anytime, so you don't have to worry about not covering every aspect in your training sessions.